Returns & Exchanges

At Pintola, we prioritize your health and satisfaction by ensuring every jar of nut butter meets our high quality standards. Due to the perishable nature of our food products, we only accept returns for items that are damaged, expired, or incorrect upon delivery.

Return Process

• 1.
  Report the Issue

  Contact our customer support team within 24 hours of delivery by emailing [email protected] with your order number and clear photos of the product issues.

• 2.
  Quality Verification

  Our quality assurance team will review your claim and the provided images to verify the defect or shipping error within 48 business hours.

• 3.
  Reverse Pickup

  Once the return is approved, we will arrange a free reverse pickup from your address; please ensure the product is kept in its original packaging.

• 4.
  Refund or Replacement

  After the item reaches our warehouse, we will immediately process a full refund to your original payment method or dispatch a fresh replacement jar at no extra cost.